District of Coldstream
- How to make a complaint
- Ticketed fines
- Bylaw Notice Enforcement Bylaw
- Regional bylaws (dog control, noxious weeds and insects)
Bylaws are the rules and regulations through which local governments operate and which permit residents enjoyment of their properties while protecting from negative impacts to and from neighbouring properties. There are bylaws covering zoning, unsightly premises, building, noise, open burning, and weapons, just to name a few.
While there are certain areas of enforcement that are safety related and require proactive enforcement, the majority of these bylaws are enforced on a complaint-only basis. In accordance with District policy, complaints involving private property will be acted upon if the complaint is made by an individual or individuals by telephone, in person, in writing or by email. The District cannot accept responsibility to act on anonymous complaints.
The nature of the complaint will be reviewed to determine whether a contravention has occurred. If it is determined that there is no contravention, the complainant will be advised that no further action is being taken. Where a contravention is determined, the property owner/occupier will be encouraged to voluntarily rectify the situation.
Complainant information is considered as confidential and will not be released to the person whose property is under complaint, unless under an order made by the Provincial Freedom of Information Commissioner.
The Bylaw Enforcement Division will receive complaints in various ways. Please ensure that all complaints include your name, address, phone number, relationship to the property or individual that you are making the complaint about, and the issue.
During office hours:
In the evenings, on weekends and statutory holidays:
Phone: 250-545-5304. At the message, press the number 2 which will connect to the Commissionaires.
On the District website: Fill out the "Contact Us" form, which is also available under Quick Links on the homepage.
In person: At the Coldstream Building Department in the Municipal Hall.
Bylaw contraventions may be enforced with ticketed fines through either:
The District's Bylaw Notice Enforcement Bylaw No. 1636, 2013 and adjudication system encourage compliance with District bylaws and provides for timely and cost-effective dispute resolution for minor bylaw contraventions.
Should you receive a Bylaw Enforcement Notice (BEN) you will have up to 14 days to either pay a reduced penalty or dispute the Notice. After 14 days, disputing a Notice will not be an option and the regular penalty will apply. If Notices remain unpaid, a late penalty will be assessed.
Those who chose to dispute the Notice may do so by contacting the District (by phone, fax, email or in person) within 14 days of issuance. The disputant will then be contacted by a Screening Officer who will review the case and, if appropriate, cancel the Notice. If the Notice is not cancelled, it will be forwarded to the Adjudicator, or paid, whichever the disputant chooses.
Specific sections of the following bylaws can be enforced through the Bylaw Notice Enforcement ticket system:
- Zoning Bylaw No. 1382
- Business License Bylaw No. 1021
- Building and Plumbing Bylaw No. 1442
- Traffic and Highway Regulation Bylaw No. 1549
- Noise Control Bylaw No. 1570
- Fire Services Bylaw No. 1591
- Fire Prevention Bylaw No. 1592
- Parks and Public Spaces Regulation Bylaw No. 1651
- Unsightly Premises Bylaw No. 1129
- Snow Removal Bylaw No. 1457
- Sewerage Systems Regulation and User Charge Bylaw No. 1480
The Bylaw Enforcement Division is also responsible for parking and traffic enforcement. Over the summer months, the Commissionaires are contracted to provide parking enforcement.
Click here to see the Bylaw Notice Enforcement Process Flowchart.
In addition, the District participates, through its membership in the North Okanagan Regional District, in a number of regional bylaws. These bylaws include the Dog Control Bylaw (including barking dog complaints) and the regulations requiring the control of noxious weeds and insects and are enforced by the Regional District or their contractors. The dog control contractor is currently K9 Animal Control and may be reached at 250‑545‑8070 or 250‑558‑9294, website www.dogcontrol.ca (includes online complaint form).